ZAO Argus Pipeline Service is a leading supplier of equipment, materials, and technologies for the construction, recovery, and repair of pipelines, as well as for the building of oil and gas depots.
ZAO Argus Pipeline Service undertakes to supply, at all times, products meeting the consumers' requirements
and complying with the respective normative and technical specifications.
The permanent goal of ZAO Argus Pipeline Service is the commitment to meeting requirements and establishing excellence in its operations through continual review and improvement of its quality management system with t
the goal of enhancing customer satisfaction, in compliance with the requirements of the ISO 9001:2000 international standard.
For the achievement of this goal, the quality management system applied by ZAO Argus Pipeline Service
is based on the following fundamental principles:
- ZAO Argus Pipeline Service depends on its customers and therefore understands current and future customer needs, meets customer requirements and strives to exceed customer expectations.
- Leaders establish unity of purpose and direction of ZAO Argus Pipeline Service. They create and maintain the internal environment in which people can become fully involved in achieving the company's objectives.
- Employees at all levels are the essence of the company and their full involvement enables their abilities to be used for the company's benefit.
- Desired results are achieved more efficiently since activities and related resources are managed as a process.
- Identifying, understanding and managing interrelated processes as a system.
- The continual improvement of the company's overall performance is a permanent objective of the organization.
- Decisions are based on the analysis of data and information.
- ZAO Argus Pipeline Service and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Our goals in the quality domain are:
- The establishment, documentation, implementation and maintenance of a quality management system in accordance with the requirements of ISO9001:2008.
- Certification of the quality management system in accordance with the ISO9001:2008 requirements.
- The provision of training, targeted at increasing the competence, skills and experience of personnel responsible for product quality.
- The implementation of effective methods of communicating with customers regarding product information, through advertising and marketing methods including web site, presentations/seminars; dealing with enquiries, contracts or order handling; analysis of customer feedback, including customer complains, which are addressed both verbally and in writing.
- Ensuring that the purchased product, including outsourced services, meets purchase requirements;
- Preservation of the conformity to contract specifications of products during internal processing and delivery, through identification, handling, packaging, storage and protection;
- The continuous collection and analysis of data demonstrating the suitability of the quality management system, as well as evaluating where continual improvement of the effectiveness of the quality management system can be made.
